Terms of Service

1. Agreement to Terms

By engaging Pest Solutions Sutton for pest control services, you agree to be bound by these Terms of Service ("Terms"). These terms apply to all residential and commercial services provided by our company across Sutton, Cheam, Carshalton, Wallington, Belmont, Banstead, Worcester Park, and surrounding areas.

If you do not agree with any part of these terms, please do not use our services. We reserve the right to modify these terms at any time, with changes becoming effective upon posting to our website.

2. Service Description

Pest Solutions Sutton provides professional pest control services including but not limited to:

• Rodent control (mice, rats, squirrel removal and proofing)
• Insect control (wasp nest removal, bed bug treatment, ant elimination, cockroach control)
• Commercial pest management contracts with regular monitoring
• Preventative maintenance plans for residential and commercial properties

All services are performed by trained, certified technicians using HSE-approved products and methods. Specific treatment approaches are determined based on the type of infestation and property conditions identified during our initial survey.

3. Service Guarantee

We stand behind the quality of our work. Our eradication treatments come with a service guarantee period as specified in your individual quote or contract. If pests return within this guaranteed period following a completed treatment, we will return to re-treat the affected area at no additional charge. This guarantee covers the same pest species in the same location only.

The guarantee does not cover new infestations from different entry points or new pest species not included in the original treatment scope. Proofing work carries its own warranty period as specified at time of service.

4. Payment Terms

• One-off Treatments: Payment is due upon completion of service unless otherwise agreed in writing.
• Subscription Plans: Monthly or quarterly invoicing applies. A 20% discount is automatically applied compared to equivalent one-off treatment rates.
• Accepted Methods: Credit/debit cards, bank transfer, and BACS payments for commercial accounts.
• Late Payments: Overdue invoices may incur interest charges and suspension of services until settled.

5. Cancellation & Rescheduling

Please provide at least 24 hours notice if you need to cancel or reschedule an appointment. Late cancellations (less than 24 hours) may incur a call-out fee to cover technician time. For commercial contracts, specific cancellation terms are outlined in your service agreement.

6. Client Responsibilities

To ensure effective treatment, clients must:

• Provide safe and reasonable access to affected areas
• Follow any pre-treatment or post-treatment instructions provided by our technicians
• Inform us of any known allergies, sensitivities, or special circumstances (pets, children, pregnant occupants)
• Report any recurring issues promptly within the guarantee period
• Maintain general property hygiene to support long-term prevention

7. Liability Limitation

Pest Solutions Sutton maintains comprehensive public liability insurance. Our total liability for any claim arising from our services shall not exceed the fee paid for the specific service in question, except where caused by our gross negligence or willful misconduct. We are not liable for indirect, consequential, or incidental damages.

8. Contact Information

For questions about these terms or to discuss any concerns, please contact us: