Privacy Policy

1. Introduction

Pest Solutions Sutton ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pest control services.

We are a local pest control company based in London serving Sutton and surrounding areas in South London and Surrey. This policy applies to all personal data collected through our website, contact forms, phone communications, and service interactions.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and property details provided through our contact form or during service bookings.
• Service Information: Details about your pest issue, property type, and treatment history.
• Technical Data: IP address, browser type, device information, and browsing behavior when visiting our website.
• Communication Data: Records of emails, calls, and messages exchanged with our team.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our pest control services
• Respond to enquiries and process booking requests
• Send service reminders and follow-up communications
• Improve our website and customer experience
• Comply with legal obligations and maintain records for insurance purposes
• Process payments and issue invoices where applicable

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only with: trusted service providers who assist us in operating our business; regulatory authorities when required by law; and professional advisors for legal or accounting purposes. All third parties are bound by confidentiality agreements.

5. Cookies & Tracking

Our website may use cookies to enhance user experience. You can control cookie settings through your browser preferences. Essential cookies are required for basic site functionality, while analytics cookies help us understand how visitors interact with our site.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights under GDPR, please contact us: